Last Updated: August 29, 2026

Thank you for using IGNOU360. This Refund & Cancellation Policy explains the terms applicable to purchases of digital products and educational resources available through our website.

By purchasing a digital product from IGNOU360, you acknowledge that you have read and accepted this policy.

  1. Digital Products

IGNOU360 may provide digital educational products such as solved assignments, assignment resources, PDF files, notes, study materials, question papers and other downloadable content.

Because these products are delivered electronically, special refund and cancellation conditions apply.

  1. No Refund for Digital Products

All digital products purchased through IGNOU360 are generally non-refundable once the order has been successfully completed or the digital product has been made available for download or access.

Due to the nature of digital products, we generally cannot accept returns after delivery.

  1. Cancellation of Orders

An order for a digital product may generally not be cancelled once payment has been successfully processed and the product has been delivered or made available for download.

If you believe that an order was placed accidentally or there is a genuine issue with the transaction, you may contact us as soon as possible.

  1. Duplicate Payment

If you have been charged more than once for the same transaction due to a technical or payment-processing error, please contact us with the relevant transaction details.

After verification, an eligible duplicate payment may be considered for a refund.

  1. Incorrect Product Purchased

Customers are responsible for checking the product title, course code, session, medium and other product details before completing a purchase.

If an incorrect digital product has been purchased, a refund is generally not available.

Where technically possible, we may consider providing an alternative product or assistance at our discretion.

  1. Damaged, Incomplete or Incorrect Digital File

If a purchased digital file is technically corrupted, incomplete or substantially different from the product described on the website, please contact us.

We may investigate the issue and, where appropriate, provide a corrected or replacement file.

  1. Download or Access Problems

If you have completed payment but are unable to download or access your purchased digital product because of a technical issue, please contact us.

We will make reasonable efforts to help resolve the access or download problem.

A temporary download or access problem does not automatically qualify for a refund.

  1. Payment Gateway Issues

Payments may be processed through third-party payment gateways or financial institutions.

If money has been deducted from your account but the order was not successfully completed, the transaction may need to be verified with the payment gateway or bank.

Where a payment has been successfully received by us but the corresponding order cannot be fulfilled because of a technical issue, we may review the transaction and take appropriate action.

  1. Refund Processing

Where a refund is approved, the refund may be processed through the applicable payment method or payment gateway.

The time required for the refunded amount to appear in your account may depend on the payment gateway, bank or financial institution.

  1. Fraudulent or Unauthorized Transactions

If you believe that a transaction was made without your authorization, please contact us immediately and provide the relevant transaction information.

We may request additional information to verify the transaction.

  1. How to Contact Us

For any issue relating to a purchase, payment, download or digital product, please contact us through the Contact Us page on IGNOU360.

Please include, where available:

  • Order number
  • Name used during purchase
  • Email address used for the order
  • Product name or course code
  • Payment or transaction reference
  • Description of the issue

Providing accurate transaction information can help us investigate the matter more quickly.

  1. Policy Changes

We may update this Refund & Cancellation Policy from time to time to reflect changes in our digital products, services, payment systems or applicable requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

  1. Acceptance

By purchasing or accessing a digital product from IGNOU360, you acknowledge that you have read and understood this Refund & Cancellation Policy.

If you have any questions about this policy, please contact us through the Contact Us page.

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